What are Customers Saying About Madden Plumbing?
Hat's Off to Madden Plumbing
Judi sent one her technicians, Todd, over today on short notice to repair an 80 year old rusted pipe. Should have been a disaster but wasn't due to Todd's knowledge and attitude. Super job! My hat is off to all of you, thanks again!
Always Excellent and Timely Service
Great company and we always recommend to our neighbors.
Great Local Company
Madden Plumbing has been around for a long time. They provided me with great service when I needed it.
Great Job Crew
Great work - still waiting for the pressure regulator
Always Top Service
We've been using Madden for decades to winterize our place. They always take great care in closing up our cabin and communication is always quick and thorough.
Awesome Talking With You
Couldn't have gotten any better.
I Am Very Satisfied With the Service From Madden Plumbing
They have always been prompt and efficient when I have required their service.
Madden To The Rescue
They are always timely and rescue us from untimely situations. We have come to depend on them.
Fully Satisfied Customer
The service was prompt, professional and reasonably priced.
They Go Above and Beyond
Great customer service.
Great New Furnace
Very nice and efficient employees
Install of Water Heater
Have been using Madden Plumbing for decades to service our rental properties. Never had an issue that could not be resolved in a timely manner. They have always provided professional service and their service team has exceptional experience dealing with older homes, providing invaluable advice on how to prevent future problems. With timely service, exceptional customer relations and reasonable pricing, I highly recommend Madden Plumbing to anyone in need of their services. Great Job Judi!!!!
Timely, professional, efficient!
No matter when I call, I can always count on them being there when I need them the most. They are personable and only fix what is absolutely necessary. I would highly recommend them to anyone.
I Am So Satisfied With the Work That Madden Does for Me
Todd and Caleb worked efficiently, cleaned up and were very respectful during their recent visit. Todd explains anything I ask him and I appreciate that greatly. I feel like we talk like friends and that too is important.
Customer Service is Outstanding
I have a rental home in Graeagle and have used Madden Plumbing several times. They respond to a service call if not that day usually the next day. Excellent customer serivce.
Four Stars All Around
Thank you for your help.
They Take Great Care of My Properties
I have a set of three cabin type homes that I use as rentals. Madden Plumbing & Heating Co., Inc. has been my go to for plumbing and heating needs for about a year and a half. I consider them to be trustworthy and honest. If I contact them to go take care of anything, they just go take care of it and send me the bill. I really don't even have to have a job quoted out by them to know that I am getting trustworthy honest work. I want them to know that I appreciate that they take care of things for me and that their prices are fair!
The employees at Madden Plumbing are great!!
Hey! You're The Last of My Old Subs!
My water heater failed at 10pm with water on bathroom floor. By 2:30 the next day I was up and running. What's to say?
Dishwasher installed within 30 minutes of initial call for service. Installers were polite, efficient and thorough to ensure all was operational. Love Madden Plumbing.
Great as Always
Madden Plumbing is The Best
Jim is the best. He is always there and does whatever it takes to make sure things are operational for our camp!
Great Work as Always
Madden has been servicing my house for years. Good people to work with and trust.
Efficient and Professional Service!
Todd was here quickly and fixed all our problems!
Todd did find dishwasher clogged. He did not pull out my fridge because I had bags beside the fridge. He said if I noticed anything more to call him, but there would be no charge if he came back. When I called he was in Portola, he came the next afternoon when I still had a leakage. Todd and his helper were efficient while being here. But if he had checked the back of the fridge on the first day, I would not have had a leakage for 3 more days.
Great Knowledgeable People
I received a call when the service guy was on his way. When Todd arrived and introduced himself, he was so pleasant. He educated me about the hydrant pump he was here to replace as well as the plumbing that it was attached to and future care/repair. This is my second time using Madden Plumbing. Pleasant people and get the job done quickly! They know their stuff!
Was a Complete Pleasure Working With Judi
This was my first time using Madden Plumbing & Heating. They came out and replaced the furnace in our house up in the mountains where you absolutely need to have a furnace. We were in an emergency situation where our furnace went out and we had people coming to visit. I called them at about five minutes to five at night and they were there the next day to get the job done. They had the furnace installed in an expeditious period of time and it turned out absolutely fantastic. They sold me the right furnace and I couldn't be happier. I give them five stars across the board but really I give them 6+ for their timeliness and overall experience. I would definitely recommend Madden Plumbing and Heating to anybody in an emergency situation needing work on their furnace!
I am Always Going to Use Them Because They Are a Local Business
I cannot say enough about Madden Plumbing and Heating. I have been using them for quite some time now. I like supporting local businesses, especially in a small town like we live in. The technician just came out again to fix my water heater and everything turned out just fine. He was very fast and efficient and courteous. I will continue using Madden Plumbing because they are always willing to accommodate me when I call in. Customer service in the office is excellent. I always recommend them to others.
Jim and Judi are such a blessing! It was 28 degrees out and Jim fixed my frozen pipes! He was courteous and thorough with his analysis and repair. I would definitely call Madden Plumbing again.
Superior Customer Service
I was panicked when my furnace went out since it was freezing cold with tons of snow outside. This happened on a Sunday so I called first thing Monday morning. Mrs. Madden was so friendly when she took my call. Her husband came up our snowy driveway that same day. I was so relieved when it turned out that he only had to replace the thermostat. I am grateful for their service and will use them again. Thank you..thank you..you will never know how much this means to me.
I would recommend Madden to friends and family.
Trust Your House to Madden
Timely, knowledgeable, efficient. All good. We have a complex system and we are pleased to be able to rely on Jim and his crew.
Thanks to Madden Heating performing timely and spot on repairs, our home is warm once more.
Five star experience
I can always count on them to be there when I need them. They are honest with great service.
Awesome Job for a Saturday
Was very satisfied. Nice job on short notice and on a Saturday to boot.
Total Experience was Fine
All went very well, no issues.
Hot Water Heater on the Fritz
Woke up to no hot water and called Madden. Expecting at least a 4 hours or more delay, I was pleasantly surprised when technician Todd showed up within 30 minutes! Very knowledgeable and polite person. He diagnosed our issue which was an electrical shower and had our hot water on in to time. Very pleased with the quality of service.
Wish I could remember who came out but he was on time and assessed our problems. Got repaired done quickly and explained what caused the issues we had. Recommend highly. Cheers.
Thorough, Good Follow-up, Clear Comunication
Had water heater failure. Discussed options. Prompt fix. Followed up within 1 hour on snag in system.
Very responsive and professional.
Very Pleased with Whole Process
Jim and Judi were very helpful and answered all of our questions. Installers very prompt and showed good professionalism throughout. Very polite and knowledgeable. Overall an excellent job.
Fantastic Company to Work With!
I have been working with Madden Plumbing for over 15 years now. They are great to work with and have a very personal touch. They do a fantastic job. Would recommend them for any job!
Very Happy with the Service
Very happy that you decided to have the oil tank checked for water and do an efficient job at making sure the water heater would be working in the best way possible. Thank you very much.
We Want to Use Them Again in the Near Future
We recently tried Madden Plumbing and Heating Co., Inc. Our first experience using them went so well that have decided to use them again soon. We are planning on replacing our heating system and hopefully they will accommodate us. We want to go with them! They recently came out on an urgent call to my residence when our pipes were clogged. Communication was excellent! They did everything they could to get someone out right away. They sent over a nice young gentleman who was so courteous and polite. He went over everything and found the problem so quickly. He fixed it and everything has been great since. They are just very amicable people to work with. We have heard such great things about them from our neighbors and other locals. I definitely would recommend them to everyone.
Best in Plumas County
Started using Madden 19 years ago. Always satisfied with response time and quality of work done.
Madden to the Rescue
Always timely and helpful
Great Quick Service
Showed up very quickly to my home. Completed job quickly. Appliance works great. Thank you
Reliable and Experienced
Always happy with the Madden Plumbing teams support
Fast and Fair
On time and neat
Good Job by Madden Plumbing
We had a forced air heating system installed by Madden Plumbing and Heating. They did a really great job. Would recommend to a friend.
Madden Plumbing has consistently met or exceeded our expectations. Their service is timely and it's always a pleasure to interact with their team.
Could Not Have Asked for Better Service
Your man was professional, friendly and efficient.
Very Helpful and Good at Explaining Things.
Todd was our service person and he was great. Not only did he quickly fix our problem, he also helped diagnose another issue that we had concerns with. Todd was happy to explain what he was doing and why. We'll certainly use Madden when we have plumbing concerns.
A Great Experience as Always
Todd is a keeper. He is always kind to me and patient with all of my questions. My plumbing needs are taken seriously, I feel like I am listened to and never patronized. He works thoroughly and doesn't waste a minute. He represents your business well. I am quite satisfied with the whole experience of having Madden Plumbing take care of all things related to plumbing in my house.
Excellent Service as Usual
We never consider calling anyone else!
Would Deal with Vendor Again
Plumbing job to remove an upstairs toilet carried out in an efficient and timely manner.
Good job Malcolm! Good job Judi!
Very Good, Finished What I Needed Done
Very helpful and friendly staff. Would recommend service to anyone.
Great Job. Well Done
A pleasure working with you.
Leaky Water Line
I discovered a leaking water line under my house. I called Madden Plumbing, explained the problem, emailed photographs of the leak, location and water line in question. I also informed them of the location of the main water line shut off valve. Madden Plumbing was able to respond and repair the leak in a timely manner when I was not present with my permission, saving me time and stress from having to reschedule my calendar. It's great to work with a company you can trust to get the job done right the first time.
Thank You for Your Expert Service and Timely Response
We were so thankful for the timely response to fix our broken faucet on the eve of Labor Day weekend. We are so appreciative of the quality of service provided to us. Thank you!
Excellent Customer Service
They were timely and they knew what they were doing. Very happy with results.
Never Been Disappointed!
Madden Plumbing and Heating is a wonderful service. They came in to do some repair work on my water pressure tank and they did what they were supposed to do within the time frame they promised. They aren't the cheapest but they are very reliable. They deliver quality work. Everything is working well. I've used them in the past, though I haven't needed them in a while. They've been around a long time and they do a good job. They are friendly, supportive and helpful. I know them pretty well by now and I have never been disappointed with them. I will absolutely continue to use them.
Fast and Efficient
Jim and Judi are the best
Wonderful Customer Service
Judi Madden is so helpful and the crew is timely and extremely competent.
Thanks for the Service
My water is flowing fine and I appreciate your staff.
Emergency Hot Water Heater
I called and Judi had her husband come out to check out the hot water heater. Then the guys came back and installed it on Monday. Very quick service and very happy with the results. Will be having you work on things at our vacation house as needed.
Good Service, Unpredictable Pricing
I've had Madden out twice and both times the service has been great. The first time the guy came out and very quickly solved the problem. We got a bill for $100 and we were happy with everything. The second time they sent two guys and the service was fine, but when we got the bill I wasn't very happy with the "dispatch fee" we had to pay on top of the usual expenses. I felt kind of gouged the second time they came out. I'm completely happy with the service but the pricing is kind of a separate thing. They're very responsive and good but the pricing is unpredictable.
Always a Great Job
They have done a lot of work for us. Always do a great job.
I've had enough experiences that I'm hooked.
I used the services of Madden Plumbing and Heating Co., Inc to get an air conditioning unit installed, and the company did a good job. Their work was great, they cleaned up well after themselves and their communication skills were fine. They answered all my questions and got the job done in a good amount of time. This was my first time using the company and I would use them a second time.
After first talking to the employee, I immediately felt confident that your employee would successfully fix my plumbing issue. Employee arrived at approximate time given, presents himself in a courteous and knowledgeable manner, and I immediately knew that my plumbing problem would be resolved.
I called Judi and let her know I was going to be up in a week and if there was any chance they could get a clogged sink line freed up. She sent one of her employees up there and it was finished two days later. Employee texted me to let me know exactly what he found. A group of us went up there after to use the house and everything was great. Thanks again.
Very happy with Madden Plumbing and all they do to maintain our home. Couldn't ask for better plumbing service.
Very good work done very quickly. A little on the pricey side.
4 1/2 Stars
Always good service. Judi is great. I've used them for years and always will in the future.
We have used them for years. Communication is consistenly excellent since I have started service with them.
Madden Plumbing & Heating Co., Inc. did a great job in my home. It was my second time using them and they installed a hot water heater for me. It was very easy to schedule and when they arrived, the installers were on time, pleasant and nice. They estimated that it would take about 45 minutes and that's exactly how long it took them. Any questions I had, they were able to answer. It was a great service, they did a nice job and I would use them again.
Excellent Service as Always
Each trip gets better thanks to you guys understanding our wishes and performing extremely well. The most recent trip was the best. I barely had to do anything except unpack a few things.
Great Service Completed
The employee that showed up from Madden Plumbing & Heating Co., Inc that I worked with was very nice and I would definitely recommend the company to other people. He showed up on time and was able to put in the water heater without any trouble. This wasn't my first time using the company, so I can say that their service has been consistently positive for me. I would hire them again for another job if I needed future help. I didn't have any problems working with the the staff members, I'm glad everything turned out well.
Jim did a great job! He found that our furnace needed a new ignitor which we did not know and replaced it for us so we would not have a failure later. Also serviced our tankless water heater. Thank you Madden Plumbing!
Always a help and so quick to send someone out!
Very Responsive to Our Emergency
We were without heat on a snowy Sunday morning and much to my surprise I was able to get an answer to my 7 AM phone call to Madden Plumbing! The problem was not with my heater but with my propane tank regulator. Mr. Madden showed us how to fix the problem temporarily until we could get the propane company up to replace the regulator. They are very much appreciated.
All Went Well with No Issues at All
Very satisfied with the communication and timeliness to complete the project.
Quick and Professional
Outstanding Work and Service
The people at Madden Plumbing are the best in the region.
Madden Plumbing & Heating has been providing me with satisfactory service for quite a few years now. They always come promptly when I call. If they say they will be there at a certain time, they're there. If there is any follow-up needed, they are also prompt about that. They get the job done. Some of the jobs around here and been pretty tough as this is an old house. But they take care of the problem. Their technicians are communicative and very professional. They are worth it!
Excellent Service When We Needed it the Most
Our shower broke at 4pm on a Friday afternoon and with no way to shut off the water to just the shower we would have been without water for the weekend. In came Madden to the rescue and by 6pm the shower was fixed!
Good Job. Been With the Company for Years
I would say that I'm pretty happy with how the service went with Madden Plumbing & Heating Co., Inc. I have been with the company for 23 years and most recently the staff installed a hot water heater. I would recommend they're service to other people. I thought that the staff did a fine job and I would describe the people at the company as professional and friendly. I am pleased with the results of the work. Thanks for everything.
They've Always Been Very Good
My experiences with Madden Plumbing & Heating have always been very good as far as getting there as soon as possible. I've been working with this company for 15 years now and the service meets my needs. The technicians have almost always been friendly and easy to work with. There was only one occasion when I was less than satisified. The prices are high but they're the only ones in the game and I think they're very good.
Excellent, Knowledgable Company
I had an excellent experience with Madden Plumbing & Heating. I have been using this company for about 12 years now and company hires only great, competent employees. They are very dependable and I usually recommend the service to other people. Most recently they replaced a furnace and they have also done plumbing work for me in the ast. They are consistently professional and friendly so I would be happy to use their service in the future. They have their business model down and I couldn't ask for better service.
Great to Work with When You're in a Jam
Jim came on Christmas Eve to fix a washing machine hose bib that had a pinhole leak due to bad casting. I tipped him $60.
I have used the services of Madden Plumbing and Heating two or three times and I'm quite happy with them. Judi was very pleasant communicating with me. They did what they said they would do and they did the work in a timely basis. They replaced a water heater and fixed a sump pump that was located below the deck. She also gave me some advice on winterizing, which I appreciated. The plumber who came to do the work was a young man and he did a very nice job. Everything seems to be working fine.
Timely and courteous as always.
Great Diagnostic Work and Quick Repair
The problem with the furance was diagnosed immediately and the part available. The repair was done quickly and the heat restored.
This Company Wants Their Customers to be Satisfied and I Am!
I appreciate the timely communication between the office and the techs. It inspires confidence!
Came Out Quick
They came out for a thermostat issue and fixed it quick
I had a dishwasher installed and new fixture for sink. The two young men that performed the installation were efficient, knowledgeable, informative and courteous.
Thank you Mr. Madden!!
Always a Pleasure Working With You
I had a shower and two toilets that weren't working. The staff from Madden Plumbing and Heating replaced everything they needed to and the bathroom is in working order. They had to do a lot of strenuous work and even replaced some pipes and I am very happy with the results. I have been using them for a lot of years and I have never had a complaint about their service. I would highly recommend this company to other people. Even the people in the office have been very nice and when the workers come to my home, they are very accommodating. I will definitely continue to use their service in the future.
Punctual and professional. Todd was pleasant and competent as was Judi.
5 Star Service
I recently hired Madden to repair a leak at my home in Graeagle. Service was very timely and the job got done right the first time. I will absolutely use them again for any plumbing needs and I highly recommend them.
I Love Madden Plumbing!
When I call Madden Plumbing or send an e-mail to Judi telling her of a plumbing issue in my house, she always responds in a very personal and efficient manner. Over the years I have gotten to know Judi and Jim and I can only give them high fives for being kind and understanding of their customers. I always tell my friends about their business and about the positive experiences I have with Madden Plumbing.
Todd the plumber showed up right on time and was done well before we expected so we were quite pleased. I felt that he totally knew what he was doing and got the job done in record time. Good job Todd!
Judi is Always a Pleasure to Speak with and Always Comes Through
Action items are always done in a timely manner. Suggestions are frequently provided to make things better.
Plumber was very pleasant and professional. He diagnosed the problem quickly and made the repair. The part needed was on his truck. If we have any plumbing or heating problems, we always call Madden Plumbing because of their professionalism and reliability.
Having a desperate situation arise with our septic tank, Judi came to our rescue. She was able to get someone out quickly and they were able to identify the problem. They do not pump septic tanks, but were able to recommend a service that came out the same day and it was resolved. All of this happening on a Friday morning with house guests expected later in the day! As with past experience with Madden Plumbing, I highly recommend them.
Good Folks, Good Service
Madden Plumbing took good care of our needs.
Excellent, Responsible Service
The service was excellent. The plumbers arrived to fix our plumbing one day after I had requested help. They were polite and explained what they were doing. They got right to work and had it fixed in very little time. When I crawled under the house to inspect the job, I could see that there were no leaks and the job had been done well. I was very relieved to have the job done so soon.
Great Service, Very Pleased
We work with multiple companies for plumbing and heating but Madden is probably the best there is. They never fail to provide me with excellent customer service and excellent work every time they come out. We have used them for many things and have never had any issues. Right now we have them doing our monthly maintenance at a very affordable price. We'll continue to use their services and couldn't be happier that we found them.
I recommend them
A Nice Local Business
Madden Plumbing and Heating Company helped us out by installing a baffle style hood over our range in the new house we just bought. The price was fine and they were very easy to work with and personable. They did a nice job and I would go back again. It's a nice local business and we were satisfied with what they did.
A Pleasure to Work With
Very helpful, knowledgeable, friendly service.. I would recommend Madden to anyone who asked for a plumbing service.
I called Madden for service on my swamp cooler. Found them on Yelp. They were so friendly, fast, efficient, honest and reasonably priced. I live out of the area so wasn't sure who to call when needing service. So happy to have found them and you will be too!
Fabulous Customer Service
Judi, my favorite person to talk to at Madden, and the entire staff is professional and gets the job done right! I am a construction superintendent in Sacramento and come up to "get away". I don't want to work on the get away place! In fact, just last 4th of July we had a plumbing issue. Judi had a plumber over on the 4th within an hour! That says it all. Thanks Y'all!
Great Work, Very Satisfied
I recently used the services of Madden Plumbing and Heating to do some basic plumbing work around my home when the pipes were acting up and was very satisfied with how well the work from them went. The people that came out from Madden did a great job with the repairs and were excellent at keeping their work areas clean. Since the work has been completed, there haven't been any more issues with the plumbing. Overall, I think Madden Plumbing & Heating did a great job with the work that I needed. I will definitely continue to use them for any issues I have at my home and I would highly recommend their services.
Air Conditioning Installment
Great job and we are very happy with the product! THe techs arrived on time, were very professional and knowledgeable. Very pleased with the service and product.
Outstanding Business to Work With
Madden Plumbing & Heating has always been there to help me get out of a problem. Due to the severe weather in the winter, we never spend any time at our house in Gold Mountain. Therefore, something usually fails when we return in late spring/early summer. Not a problem with Jim and Judi there to fix it!
Installed Water Heater
Terrible lack of knowledge and training. Installed a natural gas water heater in town that only has LP gas supply. Water heater limit switch tripped luckily. Called Madden and was treated rudely. The owner came out and said it was a bad control. I looked at the unit and saw that it was natural gas. Madden said they would replace it but that the walkway needed to be shoveled first. Without hot water for days. No apology, no humility! The installer is dangerous and has no clue was he is doing. Let him in your house at your own peril.
Simply the Best
Madden Plumbing & Heating is the best. They helped us with two plumbing emergencies over the recent holidays. They were timely, courteous and fix it right the first time for a very reasonable price.
Great Service by Rodney
My vacation rental home had a backed up sewer/septic line. I had renters at the time and needed a solution ASAP. Rodney came out right away and thoroughly went through the lines and vents. He was polite, well-spoken and knowledgeable. He was able to convey his findings to my renter so that I could be informed later. Great service as usual with the company.
Amazing Service the Day Before Thanksgiving
We arrived at our vacation home the day before Thanksgiving to find we had no hot water! Madden Plumbing & Heating, a great family run business, went out of their way to help us. Their team was already booked, but Jim Madden came out himself and fixed the problem in no time (the parts were on his truck). Needless to say we are very thankful this Thanksgiving!
Helped Me Through My Plumbing Crisis ... on Friday Night
Judi told me what I needed to do to unblock the septic line. Friday night after 5 PM. The only company who answers the phone. 8:30 Monday morning the plumber showed up on time to roto root the line. He made a bad experience a good one. Thank you.
Above and Beyond
We had a small emergency with clogged pipes a few weeks ago and Judi really stepped up and helped us with some suggestions that solved the problem. We had just moved into our house and had already spent $650 locating the lids to the septic tank and having the tank pumped. It didn't solve the problem and we called Madden on a very busy weekend. Judi understood our apprehension at paying for an emergency call and she really took some time to solve the problem and help us fix the issue ourselves. Thanks Judi! We will not forget your excellent service.
We arrived at our Calpine house the day after Christmas and after turning the water on, we experienced a broken pipe which started flooding our attached garage. We were able to contact Madden Plumbing who arranged to send out their expert tech Mike the next morning. Mike was able to install two drain valves in a very small and cramped area and in less than two hours he had it all done. We will definitely use Madden Plumbing again and recommend them highly.
Great New On Demand Hot Water Heater
Last Thanksgiving our old hot water heater died just before our 6 family guests arrived for the weekend. Jim and Mike spent the entire day before Thanksgiving (and some of the day after) installing the Navien on demand water heater he recommended. That saved our weekend! We've now used the system for a full year and the propane savings have been remarkable, almost a 50% reduction in costs, with plenty of hot water for everything, including the whole house heating.
Thanks you guys!
Thanks you guys!
Storm Drain Blockage
Your guy Mike showed up to deal with the blocked storm drain. He efficiently unclogged the drain. He is a great communicator, makes a good impression, all around nice experience.
Dependable and Knowledgeable
We have recently purchased a seasonal residence which has complicated plumbing. We do not know how to effectively drain the pipes. Madden has a great service to fill the lines with non-toxic antifreeze so we don't have to heat the house all winter (huge expense) to keep the pipes from freezing. They are there on time and do a fabulous job. Thank you Judi, Mike and Bonnie!
Great From Minute 1
The office responded quickly and in a friendly manner. Mike "the Plumber" was very courteous and considerate of my home. He worked quickly and was knowledgeable. In a vulnerable situation, Mike made me feel that he had my showers back and me. Thanks for all your help!! Highly recommended.
Great Service, I'll Recommend Them
We just had Madden out to fix our leaky faucet and were very happy with their service. Judi is fantastic - super friendly and a great communicator. The plumber Mike was friendly, professional and fast. This is a company that understands the value of building a strong local community. I definitely recommend their service.
Madden Has Saved the Day Many Times!
Over the last several years, Madden has rescued me from several plumbing disasters. They have been responsive, pleasant and very competent. Recently they saved me from a heating disaster that occurred over several days. Jim Madden seemed obsessed with wringing life out of a dying furnace. At last reliable heat rose from the disaster in the form of a new furnace, clean ducts and more. The best part is the conversation and friendliness of all involved. Somehow, they make problems seem like fun.
Madden Plumbing is a Great Company
I'm a big skeptic regarding plumbing companies but I am very impressed with Madden Plumbing. They were referred to me by several friends and I have only praise for their service, friendliness and professionalism. My experience with them has made me a believer. I have no qualms regarding recommending this company.
I Would Use Them Again
Madden Plumbing & Heating do great work and are very knowledgeable. They have a reputation around here that is consistent with quality and that is not easy to do in a small community. They have been an asset here for many years. I had no problem with the quality of work I received from Madden. I did have a significant issue however, in that they forgot my appointment. I have a 90 year old father and needed to have the hot water fixed. I know that the service tech was very busy that day, but I was disappointed in the oversight. Then when they did show up, I thought the prices for the repairs were a little high. But when they fix something, it stays fixed, which makes a difference with all the fly-by-night operations out there. I will use Madden again despite my experience because they apologized profusely for their mistake. You rarely see this and it impressed me. The owner of the company apologized personally, which showed me that they really care. You don't see this level of sincerity too often these days. In the overall scheme of things I give Madden and four out of five.